FAQ & POLICIES

  • Where is your store located?

Ellie & James is located in Southern California.

  • How long will it take to receive my order?

Non-custom items are shipped within 3 business days.  Custom orders may take more time since approval of your proof is needed prior to construction of your piece. 

Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If you need your order sooner, please choose Priority Shipping at checkout. Priority Shipping takes anywhere from 1 - 3 days.

  • What is your return/exchange policy?

Because each item is made specifically for each order, returns will only be accepted on items that are damaged upon receipt and are unworn. If the damage is due to shipping, we will assist you in filing a claim with USPS.

Please note that pendants and pocket watches should be kept clear of extreme humidity and contact with water. Items will not be replaced for water damage or weather conditions. Please see the Product Care page for more info.

  • Do you accept orders placed outside the U.S.?

Yes, Ellie & James has shipped worldwide, but please be aware of shipping times from California to your country when ordering.

  • Do you have examples of the 24 inch, 30 inch, and keychains for necklaces?

Of course, please see the images below...

24 inch, 30 inch, heavy duty lobster clasp key chain